FAQs
Commercial
What types of commercial spaces do you service?
We service a wide range of commercial spaces, including offices, retail stores, medical facilities, educational institutions, industrial sites, and more. Our team is experienced in adapting to the specific cleaning needs of various industries.
Do you offer customised cleaning plans?
Yes, we understand that each commercial space has unique requirements. We offer fully customisable cleaning plans that align with your business’s specific needs, schedule, and budget. Whether you need daily cleaning, weekly maintenance, or specialised services, we’ll tailor our approach to suit you.
What cleaning services do you provide?
We provide a comprehensive suite of services, including general office cleaning, floor care, carpet and upholstery cleaning, window cleaning, restroom sanitization, trash removal, disinfection services, and post-construction cleaning. We also offer specialised cleaning for sensitive environments like medical facilities.
How do you ensure consistency and quality in your services?
Consistency and quality are our top priorities. We achieve this through rigorous staff training, regular quality checks, and detailed cleaning protocols. Our supervisors perform routine inspections to ensure that our high standards are maintained across all your facilities.
Are your cleaning products safe and environmentally friendly?
Yes, we prioritize safety and sustainability. We use eco-friendly, non-toxic cleaning products that are safe for your employees, clients, and the environment. Our green cleaning practices are designed to reduce your business’s environmental footprint while maintaining a high level of cleanliness.
How do you handle security and access to our premises?
We take security very seriously. All our staff members are thoroughly vetted, including background checks, and are trained to respect the security protocols of each client’s premises. We work with you to establish secure access procedures, whether it’s during or after business hours.
What if we need cleaning services outside of regular business hours?
We offer flexible scheduling to accommodate your needs. Our team is available to clean your space during off-hours, early mornings, late evenings, or even overnight, ensuring minimal disruption to your business operations.
Can you provide cleaning services for multiple locations?
Yes, we can manage cleaning services for multiple locations, ensuring consistent quality across all your sites. We’ll coordinate with your team to create a unified cleaning plan that meets the needs of each facility.
What steps do you take to ensure hygiene and prevent the spread of germs?
We follow stringent hygiene protocols, including the use of hospital-grade disinfectants and advanced sanitation methods. Our team is trained in the latest infection control practices, which are especially crucial for high-traffic areas and sensitive environments like medical facilities.
How do you handle waste disposal?
We adhere to local regulations and best practices for waste disposal. This includes proper handling of general waste, recycling, and hazardous materials. We can also provide specialised waste management services, such as medical or industrial waste disposal, as needed.
What sets you apart from other commercial cleaning companies?
Our commitment to quality, reliability, and customer satisfaction sets us apart. With years of experience, a dedicated team, and a focus on sustainability, we deliver superior cleaning services tailored to your business’s needs. We also offer personalised customer support and flexible service options that adapt to your changing requirements.
How do we get started with your services?
Getting started is easy. Simply contact us to schedule a consultation, and we’ll assess your cleaning needs, discuss your preferences, and provide a customized quote. Once the plan is approved, we’ll work with you to establish a start date and begin maintaining your commercial space to the highest standards.
Residential
What types of cleaning services do you offer?
We offer a wide range of cleaning services including regular maintenance cleaning, deep cleaning, post-construction cleaning, carpet and upholstery cleaning, window cleaning, and specialised cleaning services for both residential and commercial properties.
How do you determine the cost of your services?
Our pricing is based on the size of the area to be cleaned, the type of cleaning required, and the frequency of service. We provide a free, no-obligation estimate to give you an accurate quote.
Do you use eco-friendly cleaning products?
Yes, we prioritize your health and the environment by using eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the planet.
Are your cleaners insured and bonded?
Absolutely. All our cleaners are fully insured and bonded, giving you peace of mind knowing that your property is protected against any potential damages or accidents.
How do you vet your cleaning staff?
We conduct thorough background checks and provide extensive training to ensure that our staff is professional, trustworthy, and capable of delivering high-quality cleaning services.
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not happy with our work, we’ll come back and re-clean the areas of concern at no additional cost.
Do I need to be home during the cleaning?
No, you don’t need to be home. Many of our clients prefer to give us access to their property while they’re away. We are happy to work with your schedule to make arrangements that are most convenient for you.
How often should I schedule cleaning services?
The frequency of cleaning depends on your specific needs. We offer daily, weekly, bi-weekly, monthly, and one-time cleaning services. We can help you determine the best schedule based on your space and lifestyle.
What should I do to prepare for a cleaning service?
We recommend tidying up personal items and clearing any clutter to ensure that our team can clean effectively. If you have any specific instructions or areas you’d like us to focus on, please let us know.
Do you bring your own cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you prefer us to use, we are happy to accommodate your request.
Can you accommodate special cleaning requests?
Absolutely. We are flexible and can tailor our services to meet your specific needs, whether it’s focusing on a particular area or using specific products.
How do I schedule a cleaning service?
Scheduling a cleaning service is easy. You can contact us via phone, email, or through our website to book an appointment at a time that works best for you.
What safety measures do you take?
We prioritise safety by ensuring our staff wears appropriate personal protective equipment (PPE), follows strict hygiene protocols, and adheres to all health guidelines, especially in light of COVID-19.
Do you offer any discounts or packages?
Yes, we offer various packages and discounts for recurring services, referrals, and special promotions. Please contact us for more details on our current offers.
Can you clean after events or parties?
Yes, we provide post-event cleaning services to help you return your space to its original condition quickly and efficiently.
Get in touch
We’re dedicated to creating a space you love to be in.